Fraudulent Activity Policy

At RNovative Wellness, the safety of our clients and the integrity of our business are top priorities. While we strive to create a welcoming, safe, and empowering shopping experience, we take strong measures against fraudulent orders that disrupt our mission and harm our community.

To protect all involved:

·        RNovative Wellness utilizes fraudulent activity recognition software. RNovative Wellness reserves the right to cancel any order at any time, at our sole discretion, especially in cases where fraudulent activity is suspected or detected.

·        In some cases, orders may be held for additional verification. Clients may receive an email requesting confirmation of their order details or supporting documentation before the order is processed or shipped.

·        Any suspicious or high-risk orders that cannot be verified may be canceled and refunded to the original payment method.

·        Repeat offenders or individuals suspected of fraud may be banned from making future purchases through our store.

·        If a chargeback results from a legitimate purchase that was fulfilled as described, we reserve the right to dispute the chargeback, including providing all transaction, delivery, and communication records to the payment processor.

·        Protecting our valued clients from rising costs is important to us; fraudulent activity drives up fees and prices for everyone. Help us maintain a safe and supportive space by responding promptly to order confirmations.